Info Cubic Recognized on Workforce’s 2018 Hot List for Background Checking Providers
Posted: July 26, 2018
We are pleased to announce that we have been included on Workforce’s Hot List for Background Checking Providers for the third year in a row.
Workforce is a multimedia publication, covering the connection between people management and business strategy. We are proud to be recognized by the publication as a compliant, global employment screening provider that can navigate complicated employment laws and provide fast turnaround times.
“Taking care of our clients and ensuring they have a compliant, efficient background screening process is the core of our business,” said Val Butler, Director of Operations. “We’re honored that these efforts have been recognized by Workforce for the past three years.”
So, what makes Info Cubic different from other screening providers?
Our client care team is staffed by tenured, knowledgeable Client Service Ninjas who represent the best in the business. For example, all of our ninjas are salaried, FCRA-certified, U.S.-based, extensively trained. On average, they have six years of experience in the industry. Our unique approach reflects our mission to provide the highest levels of client support available in the employment screening industry. In addition, our team is thoroughly educated on complex laws and regulations that impact background screening.
Our Client Service Ninjas handle inquiries such as:
- Order status and information
- Questions related to a current screening program
- Drug testing and scheduling questions
- Product enhancements
- Escalations and complex issue resolution
- Basic compliance questions
So, all companies, regardless of size, experience the levels of client service that it seems some providers in the industry usually reserve for only their largest clients.
In addition, Info Cubic has been named to the HRO Today Baker’s Dozen Customer Satisfaction Ratings: Employee Screening in 2015 and 2016. Each year, more than 50 background screening providers are surveyed, resulting in a list of the Top 13 organizations. The survey results are based entirely on feedback from clients analyzing service breadth, deal sizes and quality.
We love what we do, which is reflected in the incredible care given to every client and candidate.
We understand that speed is of the essence. So, we strive to provide a 36-hour maximum turnaround time (TAT) for all the checks we provide (including verifications). The good news is that we continually achieve an average TAT of 21.24 hours!
Info Cubic is ISO 9001:2015 certified, which means we audit, monitor and track everything we do to ensure we’re meeting our rigid standards while striving for continuous improvement. Our Quality Management System has stringent standards in place for every aspect of our company, which includes turnaround times, data accuracy, client retention – even how quickly we answer our phones. These rigorous standards are continually measured, audited and improved upon to ensure we deliver the highest level of service possible.
Click here to take a look at our monthly stats.
Accurate & Accredited:
Most screening providers will claim they are the most accurate. But, because of our ISO certification, Info Cubic can prove it with an average 99.95 percent accuracy rating.
In addition, we’re accredited through the National Association of Professional Background Screeners (NAPBS), which proves we remain firmly committed to conducting business in an ethical and compliant manner, and are focused on providing the highest quality products and services to each of our clients.
Info Cubic is a premier provider of international background and drug screening services in more than 230 countries, territories and dependencies. We work closely with a thoroughly vetted and reliable network that allows it to provide robust coverage around the globe in the most cost-effective and timely manner possible.
To learn more about our services or ask a compliance-related question, contact us here or call 877.360.4636.