Info Cubic Passes 2021 Surveillance Audit with Flying Colors
Posted: June 28, 2021
Info Cubic strives to continuously monitor, measure and improve our processes in order to ensure a high level of client satisfaction, quality, and efficiency. In addition to our own strict internal requirements, our quality management system is ISO 9001:2015 certified and reviewed regularly through internal and external audits. In accordance with the requirements of this international quality standard, we monitor our turnaround times, data accuracy, client retention and even how long it takes us to answer the phone.
Info Cubic recently underwent an external ISO 9001:2015 surveillance audit, which “aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.”
During the recent audit, our registrar inspected Info Cubic’s management processes and reviewed internal audits for nonconformances. The audit included evaluations of Info Cubic’s corrective action, training, competence, implementation and order fullfillment.
The following are Info Cubic’s actual quality management stats as of June 2021:
- Accuracy Rating of 99.95% – Info Cubic uses monthly tracking and monitoring to ensure all work is completed accurately. We perform quality checks on all our orders with records, making sure the information provided to our clients meets state and federal reporting restrictions. Errors are documented each month and processes are reviewed to prevent recurrences. This provides our clients with the most accurate information possible.
- Turnaround Time of 37.03 Hours for all non-instant, domestic searches.
- E-mail Replies within 62 Minutes
- Phones Answered within Three Rings
- Client Retention Rate of 100% in April and May of 2021. We not only track client satisfaction, but our client retention rate. Our client retention rate goal is 95% however, over the past four years we have maintained a monthly retention rate of 98% or higher.
While many companies claim to be the best in the industry, Info Cubic’s Quality Management System has the ISO Certification to back it up. We are proud of our stats that allow us to perform at the highest level possible for our clients. If you have any questions about Info Cubic’s quality management system or regarding our ISO 9001:2015 surveillance audit, please contact us at 877-360-4636.