Responsive, High-quality, Quick, Friendly
With our previous provider we struggled with slow turnaround times, which caused us to lose candidates. As a staffing company in a ultra competitive market it's imperative that we get our results back quickly. We decided to move to Info Cubic because the turnaround times are as good as if not better than the other larger providers that don't provide nearly the same level of attention to servicing their customers.
The biggest concern Info Cubic was able to solve for was the fact that with our previous provider we weren't receiving completed reports in a timely manner. Our reports now consistently come back within 2 or 3 days at most and if there are any known delays they are communicated to us effectively. The other challenge we faced was a lack of quality customer service. We'd ask for status updates and were lucky to get a response within several hours. With Info Cubic we get a response within an hour at most.
We've really enjoyed working with Info Cubic. It's a breath of fresh air having a real person (as opposed to a phone tree) answer the phone who is eager to help and knows what they are talking about.