Client Service

At Info Cubic, it is our our ongoing mission is to provide the highest level of client support available in the employment screening industry.


Introducing…Our Client Service Ninjas

The Defenders of Customer Rights and the Assassins of Poor Service

In a world that is increasingly dominated by automated systems, there is a disturbing trend in customer service – it’s disappearing! Unfortunately, poor customer service has become common place, acceptable and unfortunately, “the new normal.” We are grateful that this isn’t the case at Info Cubic, where it is our ongoing mission is to provide the highest level of client support available in the employment screening industry.

Info Cubic’s Client Service Ninjas are experienced, knowledgeable, and well-trained. All Ninjas are educated on the complex network of laws and regulations that impact the art of background screening. And best of all, the Ninjas give all companies, regardless of size, the same level of client service.

How is Info Cubic Different?

TenuredThe average tenure of our client support team is 6 years. This means there is no one better suited to answer your questions!

KnowledgeableOur team on the Answer Desk works in a pod structure. A dedicated team with built-in redundancy means you’re always speaking to someone who understands your account.

Extensively TrainedExtensive 3 month industry specific training before FCRA Certification process begins.

SalariedOur team is salaried as opposed to hourly. We treat customer service as a career, not a job.

US-BasedEntirely US-based support staffed in hours to match your business.

CertifiedAll Client Service Ninjas have achieved FCRA Basic Certification and our Senseis have achieved FCRA Advanced Certification through PBSA.

Strategic Support

Here are a few reasons why our Client Service Ninjas are the best!

  • Our Ninjas answer the phone within 12 seconds (in three rings or less)
  • Our Ninjas respond to emails with one hour less on average.
  • Each Ninja brings his or her area of expertise to the team so there is always someone to help our clients with any need or issue that might arise.
  • We’ve been told that callers can “hear a smile through the phone” from our Ninjas.
  • All our Ninjas are FCRA-certified and can help you with those nitty gritty compliance matters.
  • Each Ninja is trained on operational efficiency procedures, including identifying opportunities to reduce spend, decrease turnaround time, and forecast trends.
  • Our Ninjas are fun, interesting people who come from a diverse and inclusive range of backgrounds. You will enjoy working with them!
  • Our Ninjas truly love what they do!

If you require support, please contact our Client Service Ninjas at 1-877-360-4636, via chat on our website and The Cube, or via email at The Answer Desk is staffed from 6am-5pm MST. To further ease stress and frustration, our customer support team members are in the United States.

Imagine…working with people who love what they do!