Client Service

Your time is valuable, don't waste it navigating phone trees or waiting on hold for incomplete answers. Experience Info Cubic’s Answer Desk staffed by FCRA Certified Customer Service Ninjas! Real people answering our phones, in three rings or less...with a smile – guaranteed!

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Reputation

We are an ISO Certified, NAPBS Accredited and HRO Today Baker's Dozen Customer Service award winning screening company that is making a difference in the lives of our community, our employees, our clients & their applicants. Our 98% client retention rate is reflective of our reputation.

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Turnaround time

We understand that speed is of the essence so we strive to provide a 36-hour maximum turnaround time (TAT) for all the checks we provide (including verifications). The good news is that we continually achieve an average TAT of 21.24 hours!

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Accuracy

Info Cubic is ISO 9001:2015 certified which means we audit, monitor and track everything we do to ensure we're meeting our rigid standards while striving for continuous improvement. Most screening providers will claim they are the most accurate. Info Cubic can prove it with a 99.95 percent accuracy rating.

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Automation

Info Cubic's web based platform, The Cube, offers standardized and repeatable integrations with the most popular Applicant Tracking Systems (ATS). In addition, we have an open API to help facilitate virtually any organization’s integration requirements.

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Compliance

At Info Cubic compliance isn't simply a department – it's a way of life. We take it a step further and require all sales and client support staff to obtain FCRA Certification via NAPBS prior to engaging with any of our clients or prospects.

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Cost

We take a consultative approach in designing your custom screening program based on industry-leading practices balanced with what we’ve learned about your company’s needs, requirements and budget. We promise to be competitive and provide the best value possible.

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